The right help.
The right channel.
Choose the reason you are contacting us and connect with the team through the channel best suited to your request. Time-sensitive changes should never wait in an email inbox.
a day
Eastern Time
24–72 hours
time-sensitive help
Send the request
to the place prepared to handle it.
Different requests require different information and response times. Select the matching path below instead of sending the same request through several channels.
New reservation
New transportation requests are accepted through the online reservation portal rather than by phone, email or live chat.
Open reservations ↗02Existing reservation
Use live chat for questions, changes or assistance involving an existing reservation—especially when pickup is less than 72 hours away.
Start live chat ↗03General question
Email is appropriate for nonurgent company, service or planning questions that do not require an immediate response.
Email the team ↗04Travel professional
Use the dedicated agency pages for registration, booking instructions and commission assistance before contacting general support.
Open travel partners ↗Choose speed or detail.
Use the channel that fits the request.
Live chat is the fastest path for active or time-sensitive travel. Phone support is available during posted hours, while email is best for nonurgent questions that benefit from a written response.
Live Chat · 24/7
Use live chat to locate a chauffeur, report a flight or schedule change, request an existing-reservation modification, or ask a time-sensitive question.
Connect to live support ↗407-501-6163
Call during posted support hours for general inquiries and assistance with an existing reservation.
Call Florida Magical Tours ↗Email Support
Use email for questions that are not connected to immediate or near-term travel.
Send an email ↗Do not wait for an email response.
Same-day flight changes, pickup-time concerns, driver-location questions, cancellations and rescheduling requests need a channel monitored for active travel.
Include the reservation record
Provide the reservation number, lead passenger name, pickup date and time, current location and a short explanation of the requested assistance.
One complete message.
Less time spent asking for missing details.
For an existing reservation, include the information below in the first message whenever possible. Do not send full payment-card information through email or live chat.
Reservation number
Use the number shown on the Florida Magical Tours booking confirmation.
Lead passenger
Provide the first and last name used on the reservation.
Pickup details
Include the service date, pickup time and current pickup location.
Specific request
State exactly what changed or what assistance is needed.
Frequently Asked Questions
Review airport timing, flight tracking, booking and service guidance.
Read the FAQs ↗Airport arrivalsMeet & Greet
See where and how the chauffeur meets arriving airport passengers.
Review arrival instructions ↗Reservation changesCancellation Policy
Review the applicable cancellation, credit and rescheduling terms.
Read the policy ↗Agency supportTravel Partners
Access registration, booking guidance and commission assistance.
Open partner resources ↗