These terms explain the booking, payment, itinerary, pickup, vehicle and passenger requirements that apply to Florida Magical Tours transportation services.
Review these Terms & Conditions together with the reservation confirmation, current Rates, Cancellation Policy and applicable service instructions. Trip-specific written terms may also apply.
Review the date, time, locations, airline and flight number, cruise details, passenger contact, vehicle class, passengers, luggage, child seats, mobility items, stops and special requests. A request is included only when it appears on the confirmation.
By requesting, confirming or paying for transportation, the person making the reservation acknowledges these Terms & Conditions and confirms that they are authorized to provide instructions for the traveling party. The reservation confirmation, current Rates, Cancellation Policy and written trip-specific terms provided by Florida Magical Tours are incorporated into the reservation.
Submitting a form, card or itinerary does not guarantee service. A reservation is confirmed only after review and issuance of a written confirmation. Availability, vehicle class, pricing and special requests remain subject to review until confirmed.
The customer is responsible for reviewing the confirmation and promptly correcting the travel date, pickup time, addresses, airline and flight number, cruise details, lead-passenger mobile number, passenger count, luggage, child seats, mobility items and added stops. Requests are included only when they appear on the confirmation.
The payment card on file normally holds the reservation and is processed four business days before pickup. Motorcoach reservations are processed ten business days before the first service. From December 15 through January 5, payment may be processed ten days before pickup. Early seasonal processing does not change the applicable cancellation deadline or refund eligibility.
The customer must maintain a valid payment method and respond promptly if a transaction is declined. Failure to provide approved payment by the applicable deadline may result in cancellation. Updated card details must be submitted through the secure Credit Card Form, not by email or ordinary chat.
When approved in advance, separate cards may be used for different transfers on round-trip or multi-leg reservations. One card applies to each transfer. This option is not available for a single one-way transfer.
Published standard transfer rates currently include tolls, gate fees, gratuity, fuel surcharge and administrative or card-processing fees. International-arrival, overnight, holiday, waiting-time, additional-stop, charter, cleaning, damage and other itinerary-specific charges may apply as described on the Rates page, confirmation or applicable service page. Additional gratuity voluntarily provided to a chauffeur is non-refundable.
Non-urgent changes should be requested by calling 407-501-6163 at least 72 hours before pickup. Requests made within 72 hours are not guaranteed, remain subject to availability and may require a rescheduling, route, waiting-time or vehicle charge. If a requested change cannot be accommodated, the original confirmed reservation remains subject to the current Cancellation Policy.
Drivers are not authorized to approve changes to pickup times, routes, stops, locations or vehicle assignments. A change is confirmed only when approved by the Florida Magical Tours office and reflected in an updated confirmation or written instruction from the office.
Standard sedan, SUV, van and limousine reservations require cancellation at least five days before the scheduled pickup. Motorcoach reservations require ten business days. Special provisions apply to flight cancellations, limousine beverages and multi-leg motorcoach bookings. The current Cancellation Policy controls deadlines, credits, fees and refund eligibility.
Cancellations must be submitted by calling 407-501-6163 or through Live Chat within the applicable deadline. Email cancellations are not accepted. Retain the cancellation acknowledgment or reference supplied by the team.
If a flight is cancelled, diverted or replaced with a different flight number, contact Florida Magical Tours promptly with the revised information. Availability for a new itinerary is not guaranteed, and the flight-cancellation or rescheduling provisions in the Cancellation Policy may apply.
A card may be processed before the final cancellation date. Refund eligibility is determined by the Cancellation Policy, not solely by whether payment has already been processed.
Florida Magical Tours monitors the airline and flight number shown on the confirmation beginning approximately two hours before the confirmed arrival. The passenger must verify that the correct airline, flight number, date and airport are on file. If the itinerary changes, notify the office promptly. A driver may not be dispatched for incorrect or missing flight information, and arranging a replacement driver can take up to one hour or longer depending on availability. Refunds are not guaranteed when service is disrupted by incorrect information supplied with the reservation.
If party members arrive on two or more flights, every flight must be disclosed when booking and listed on the confirmation. Florida Magical Tours cannot track an undisclosed flight, and an unplanned arrival may cause delays or interfere with the vehicle's remaining schedule.
If the chauffeur meets the confirmed passengers and is then told that additional party members are arriving on an unlisted flight, additional waiting is not included. Airport arrivals may require up to one hour between landing and luggage collection. When the vehicle can remain, the applicable vehicle-class hourly waiting rate applies, plus a $25 airport gate fee for each additional 30-minute period. If the vehicle cannot remain because of its schedule, the office will review available alternatives.
Meeting locations and estimated timing differ by airport, arrival type and airline. Follow the current Meet & Greet instructions and the directions provided with the confirmation. Keep the lead-passenger phone available, collect luggage promptly and contact the team when assistance is needed.
Florida Magical Tours must be notified at least 72 hours before arrival when additional time will be needed after landing, and the approved request must appear on the confirmation. Additional time includes shopping, dining, collecting a rental item or participating in another activity rather than proceeding through the normal arrival process.
Airport pickups are planned in advance and commercially permitted vehicles operate within scheduled access and service windows. The applicable vehicle-class hourly waiting rate applies, plus a $25 airport gate fee for each additional 30-minute period. Additional time remains subject to availability and office approval.
Outbound flights are not monitored. The customer is responsible for selecting a pickup time that allows for traffic, baggage, airline check-in, security and airport recommendations. Same-day changes are subject to availability and may incur rescheduling fees. A same-day rescheduling request made within two hours of the confirmed pickup may be subject to an additional rescheduling fee.
For non-airport pickups, the standard complimentary waiting period is 15 minutes unless the confirmation states otherwise. If the passenger cannot be reached and does not meet the vehicle within the applicable window, the vehicle may be released and the transfer may be treated as completed and non-refundable. Airport and cruise pickups use location-specific procedures and time windows.
If the passenger communicates with the chauffeur and the schedule permits additional waiting, the chauffeur may remain after the complimentary or confirmed period. The applicable vehicle-class hourly rate applies. Additional waiting cannot be guaranteed when it would interfere with another confirmed service.
Photographs, makes and models illustrate a vehicle class and do not guarantee an exact year, color, brand or configuration unless specifically confirmed. Traffic, weather, maintenance, mechanical issues, flight delays, schedule changes or operating requirements may require an equivalent or larger substitute vehicle at no additional vehicle-upgrade charge.
The customer must provide an accurate count of passengers and all luggage, strollers, wheelchairs, scooters, golf bags and oversized items. Florida Magical Tours may require a larger vehicle, a second vehicle or an adjusted rate when the confirmed vehicle cannot safely or legally accommodate the actual party and cargo. Service cannot be guaranteed when undisclosed items exceed capacity.
Rear-facing, forward-facing and booster seats are available by advance request, subject to vehicle eligibility, quantity and applicable fees. The team prepares and positions a requested seat before pickup. Before departure, the parent or guardian reviews and confirms that the seat, restraint and fit are appropriate and secure for the child. Review the Child Car Seat page.
Notify the team before booking about wheelchairs, scooters, transfer assistance or other access needs so vehicle compatibility can be reviewed. The current fleet does not include scooter ramps; the published scooter policy includes specific weight, folding and loading-assistance requirements. Florida Magical Tours welcomes passengers with disabilities and trained service animals and will review reasonable service arrangements based on the itinerary and available vehicle.
Grocery stops, additional destinations, extra arrival time, child seats and special arrangements are confirmed only when they appear on the reservation confirmation. Drivers cannot add unapproved stops. Service-specific requirements and fees remain subject to the relevant page and confirmation.
Disruptive, abusive, threatening, dangerous or unlawful conduct is prohibited. Illegal drug possession or use, underage drinking, violence, harassment or conduct that creates a safety risk may result in refusal of service or immediate termination. Service terminated because of a material passenger-conduct violation is non-refundable, and the customer remains responsible for resulting damage, cleaning or delay charges.
A chauffeur may refuse to begin or continue service when a passenger appears excessively intoxicated or otherwise presents a reasonable safety risk to the passenger, chauffeur, vehicle or public. Whenever practical, the office will be notified so the situation can be documented and assistance considered.
Smoking and vaping are prohibited in every vehicle. Fast food and eating are prohibited unless specifically approved for the service. Passengers must handle approved beverages responsibly and prevent spills. Alcohol may be carried or consumed only when the service, vehicle and applicable law permit it.
Smoking, vomiting, bodily fluids, food, beverage spills or other excessive soiling may result in a minimum $200 cleaning and sanitation charge. The customer is responsible for the reasonable cost of repairing passenger-caused damage and for additional downtime or specialized cleaning when applicable. Permanent staining or damage to a child seat may result in its replacement cost. Charges should reflect the documented condition and work reasonably required.
Trained service animals accompanying a passenger with a disability are welcome. Include the service animal in the reservation comments so vehicle space can be planned. No separate pet fee is charged. Please bring a clean blanket or protective covering large enough for the vehicle seat or other area where the animal will sit. Standard charges may apply to actual damage or excessive soiling on the same basis used for other passengers.
Passengers should inspect luggage, strollers, mobility items and other property before and after transportation and immediately report a concern. Fragile, irreplaceable or high-value items—including passports, medication, cash, jewelry and electronics—should remain in the passenger's possession whenever practical. Responsibility for loss or damage will be determined under applicable law and the facts of the incident; nothing in these terms excludes responsibility that cannot legally be excluded.
Contact the office promptly about a missing item. Recovery is not guaranteed. When found, an item may be collected by arrangement or returned for a standard $100 return-service fee plus applicable shipping costs.
Travel times and service may be affected by traffic, road closures, airport or port restrictions, security procedures, severe weather, airline or cruise changes, public emergencies and other circumstances outside reasonable control. Florida Magical Tours will use commercially reasonable efforts to communicate material disruptions and provide an available alternative, but cannot guarantee arrival times or prevent third-party delays.
If a vehicle or chauffeur becomes unavailable, Florida Magical Tours may substitute an equivalent or larger vehicle, adjust the operating plan or arrange another qualified provider when reasonably necessary. The team will attempt to preserve the confirmed service and communicate material changes.
Airlines, airports, cruise lines, hotels, venues and other third parties operate independently. Florida Magical Tours is not responsible for their acts, omissions, schedules, notices or service failures, except to the extent applicable law provides otherwise.
Personal information, transactional text messages and onboard video or audio systems are addressed in the current Privacy Policy. By providing a mobile number, the customer authorizes necessary reservation-related communications subject to that policy and applicable opt-out rights.
If a concern arises, contact Florida Magical Tours promptly with the reservation number, service date and relevant details so the company can review the record and attempt a good-faith resolution. This request does not remove or shorten any non-waivable legal right or deadline.
These terms are intended to operate under applicable United States and Florida law. Nothing in them limits a consumer right, remedy, duty or liability that cannot lawfully be limited or waived. Any provision found unenforceable should be applied to the maximum lawful extent, while the remaining provisions continue in effect.
Florida Magical Tours may update these terms prospectively as operations, services or legal requirements change. The version posted when a reservation is confirmed generally applies unless the parties later agree to a change or a change is required by law. Material trip-specific changes will be communicated when reasonably practicable.
Have the reservation number and scheduled service date available.