Florida Magical Tours support

Contact Our Team

Choose the contact method that matches your request. Time-sensitive changes should use a channel monitored for active travel rather than waiting in an email inbox.

Live chatAvailable 24/7
Telephone7:00 AM–9:00 PM EST
EmailAllow 24–72 hours
Orlando private transportation support

Start with the reason for contacting us.

Different requests require different information and response times. Selecting the correct channel helps the team locate the reservation and respond without unnecessary transfers or duplicate messages.

Traveling today or within 72 hours?

Use 24/7 live chat for active or time-sensitive travel. Same-day flight changes, pickup concerns, driver-location questions, cancellations and rescheduling requests should not wait for an email response.

01

Choose the request

New reservation

Transportation request

New bookings begin through the online reservation portal rather than by phone, email or live chat.

Open reservations ↗
Existing reservation

Booking assistance

Use live chat for questions, changes or help involving an existing reservation, especially when pickup is less than 72 hours away.

Start live chat ↗
General question

Nonurgent inquiry

Email is appropriate for company, service or planning questions that are not connected to immediate travel.

Email the team ↗
Travel professional

Agency support

Use the dedicated partner pages for agency registration, booking instructions and commission assistance.

Open travel partners ↗
02

Direct contact options

Fastest for active travel

Live Chat · 24/7

Use live chat to locate a chauffeur, report a flight or schedule change, request a modification or ask a time-sensitive question.

Connect to live support ↗
Daily phone support

407-501-6163

Call between 7:00 AM and 9:00 PM Eastern Time for general inquiries and assistance with an existing reservation.

Call Florida Magical Tours ↗
Nonurgent written inquiry

Email Support

Email info@flmagicaltours.com and allow approximately 24–72 hours for a response.

Send an email ↗
Before contacting support

Frequently Asked Questions

Review common guidance about booking, airports, timing, flight tracking and service policies.

Review the FAQs ↗
03

Time-sensitive travel

When travel is scheduled for today or within 72 hours, use live chat. Include the reservation number, lead passenger, pickup date and time, current location and a concise explanation of what changed or what assistance is needed.

Do not rely on email for immediate assistance.

Email is not monitored as an active-travel dispatch channel. Use live chat when a chauffeur must be located or a same-day issue requires review.

Open live chat ↗
04

Details to provide

One complete message reduces the time spent requesting missing details. For an existing reservation, provide:

  • Reservation number: the number shown on the Florida Magical Tours confirmation.
  • Lead passenger: the first and last name used on the reservation.
  • Pickup details: service date, pickup time and current pickup location.
  • Specific request: exactly what changed or what assistance is needed.

Protect payment information.

Do not send complete payment-card information through email or live chat.

Planning new transportation?

New booking requests begin through the online reservation form.

Start a ReservationExplore the Fleet