Airports:

• MCO / SFB domestic flights, your chauffeur will be waiting at baggage claim area (25-30 mins after landing time) holding a sign with your name on it. Your chauffeur will be monitoring the flight number indicated on your confirmation. (JetBlue and Southwest: 45 mins after arrival (gate) time. Due to ongoing issues/delays with their luggage handling system)  -please remain inside the terminal | Carry-on luggage only? Please call or chat with our office as soon as you land |
• For MCO international flights,your chauffeur will be at the baggage claim area approximately 90 minutes after landing time (estimated customs wait time), holding a sign with your name on it.
• For SFB international flights,your chauffeur will be at the baggage claim area approximately 90 minutes after landing time (estimated customs wait time) at the Welcome Center building. 
• If you are unable to find your driver, call 407-501-6163 (or use the link provided for immediate assistance via live chat).
• STROLLER RENTALS: Please be aware that a $40 fee will be applied to your reservation if transportation is required from Terminal C to Terminal A to retrieve your stroller. This fee covers additional waiting time (up to 15 minutes) and airport gate fees.

Hotels: The driver will be waiting (outside) at the main lobby’s valet area. For assistance, please call 407-501-6163 (or use the provided link for immediate assistance via live chat).

Port Canaveral: Follow the signs indicating ‘commercial vehicle pick-up.’ Upon customs clearance, ensure your cell phone is on. Please note that customs may take up to 45 mins, please plan accordingly based on your scheduled pick-up time. Confirm that the lead passenger’s contact number on this reservation is correct. Once you are out front the terminal please call 407-501-6163 (or use the provided link for immediate assistance via live chat) . It’s important to note that commercial vehicles are prohibited from remaining or waiting curbside and must adhere to the designated area specified by the Port Canaveral Authority.

Theme Parks: Follow the signage indicating ‘commercial vehicle / taxi pick-up.’ Please call us at least 3 hours prior to the scheduled return time if you wish to arrange an earlier or later pick-up time back to your hotel.

Changes in vehicles may occur (no fees will be applied) due to heavy traffic, schedule change requests within 72 hours or less, weather conditions, breakdowns, and/or  flight delays.  Click here for more Terms and Conditions.