Review the meeting location and passenger-contact procedure for airports, hotels, Port Canaveral and Orlando theme parks before your scheduled pickup.
These instructions are also included at the bottom of the reservation confirmation and are scheduled to be sent by text approximately 48 hours and one hour before pickup.
Make sure the reservation contains the lead passenger's correct cell phone number, not a home, office or non-traveling contact. Keep that phone on and monitor calls and text messages during the pickup.
Turn on the lead passenger's phone as soon as the airline permits. The chauffeur will not proceed to baggage claim until contact can be established.
The chauffeur will meet the party at baggage claim holding a sign with the passenger's name approximately 35 minutes after the flight's gate-arrival time. Florida Magical Tours monitors the flight number shown on the confirmation.
JetBlue: The current meeting time is approximately one hour after gate arrival because of ongoing baggage-handling delays. Please remain inside the terminal.
The chauffeur will meet the party at baggage claim approximately 45 minutes after landing, allowing estimated time for Customs, and will hold a sign with the passenger's name.
If the party reaches baggage claim earlier, contact the office. The chauffeur can be dispatched to the meeting location, and arrival may take approximately 5-10 minutes.
The chauffeur will meet the party approximately 90 minutes after landing, allowing estimated time for Customs. The current meeting location is outside the Welcome Center building.
Use the Hyatt hotel's elevator, not an airport elevator and select the motorcoach/valet-parking level. The vehicle will wait beside the valet stand at the confirmed pickup time.
Turn on the lead passenger's phone as soon as permitted. The chauffeur will contact the passenger with the appropriate curbside-pickup instructions for that airport.
Traveling with carry-on luggage only? Call or use live chat as soon as the flight lands so an earlier pickup can be coordinated. If luggage arrives sooner than expected, contact the office after collecting it; chauffeur arrival may take approximately 5–10 minutes. A $35 fee applies when transportation from MCO Terminal C to Terminal A is required to retrieve a rental stroller. The fee covers up to 15 minutes of additional waiting time and applicable airport gate fees.
Be outside at the hotel's main-lobby valet area at the confirmed pickup time. The chauffeur will not enter the hotel or go to a guest room to locate passengers.
If luggage assistance is needed, contact the hotel's bell-services team at least one hour before pickup. During checkout and other busy periods, requesting bell service only 5–10 minutes beforehand may delay the pickup and could result in waiting fees.
Once Customs permits mobile-phone use, turn on the lead passenger's phone and monitor calls and text messages. The chauffeur will contact the passenger to confirm that the entire party is outside the terminal and ready for pickup.
Port Canaveral restricts commercial vehicles from waiting curbside. The vehicle will remain on standby outside the terminal area until every passenger is together at the designated pickup location.
Do not tell the chauffeur that the party is ready while passengers are still missing. Once everyone is outside together, the vehicle will proceed to the terminal. Arrival normally takes approximately 5–10 minutes after readiness is confirmed.
If Florida Magical Tours dropped off the party earlier that day, return to the same commercial-vehicle location used for the morning drop-off.
For a one-way pickup where Florida Magical Tours did not provide the trip to the park, follow signs for Commercial Vehicle Pick-Up. Keep the lead passenger's phone on and make sure the reservation contains the correct mobile number.
To request an earlier or later return pickup, contact the office at least three hours before the scheduled pickup time. Changes remain subject to availability.
A 15-minute complimentary grace period applies to hotel, Port Canaveral and theme-park pickups. After the grace period, waiting fees begin in 30-minute increments, or 60-minute increments for out-of-town transfers where applicable.
Call as soon as a delay becomes apparent. Heavy traffic, weather, flight delays and schedule-change requests made within 72 hours may affect vehicle assignment or timing. An equal or larger vehicle may be assigned without an upgrade fee when operationally necessary.
Remain at the instructed meeting area and call 407-501-6163 or use live chat for immediate assistance.
Do not move to another terminal, level, baggage claim, curb or pickup zone unless directed. Commercial vehicles must follow the approved access procedure for each location.
Have the reservation number and lead passenger's name available.