This policy explains the cancellation deadlines, refund eligibility, flight-cancellation provisions, credits and rescheduling requirements that apply to Florida Magical Tours reservations.
Cancellation eligibility is determined by the confirmed vehicle or service, the applicable deadline and the time the request is received through an approved cancellation method. Review the reservation confirmation together with this policy and the Terms & Conditions.
A payment may be processed before the cancellation deadline. If a cancellation qualifies under the applicable policy window, eligibility is determined by this policy even when the payment has already been processed.
Cancellations must be received at least five calendar days before the scheduled pickup date. A reservation cancelled within five calendar days of pickup is non-refundable.
For a pickup scheduled on July 10, the cancellation must be submitted no later than July 5.
If an inbound flight to Orlando is cancelled and an acceptable alternative flight cannot be arranged, customers with standard sedan, SUV or van transportation may select one of the following:
A new reservation is subject to availability, current rates and any difference between the credit and the new booking total. Rescheduling charges may apply.
When an inbound flight cancellation affects a limousine or motorcoach reservation, a 50% cancellation amount applies. Any remaining refund or credit is subject to the confirmed reservation and written terms applicable to that booking.
If a flight departing Florida is cancelled, Florida Magical Tours must be notified at least 90 minutes before the confirmed transportation pickup. Failure to provide that notice may make the transfer non-refundable.
If replacement transportation is requested and available, a $65 rescheduling fee may apply. Outbound flights are not monitored by Florida Magical Tours.
Motorcoach reservations must be cancelled at least ten business days before the scheduled initial arrival or pickup. No refund is issued for cancellations received within ten business days of service.
Alcoholic and non-alcoholic beverages ordered in advance for limousine service are non-refundable, regardless of whether the transportation itself qualifies for cancellation or refund.
Non-urgent changes should be requested through the Florida Magical Tours office at least 72 hours before pickup. Requests submitted within 72 hours are not guaranteed and may require rescheduling, vehicle, route, waiting-time or other applicable charges.
A same-day rescheduling request made within two hours of the confirmed pickup time may be subject to a rescheduling fee. If a requested arrangement is unavailable, the original confirmed service remains subject to this Cancellation Policy.
Chauffeurs cannot approve changes to routes, stops, dates, pickup times or locations. A change is confirmed only after approval by the office.
A cancellation must be received and acknowledged through one of the approved methods below. Email cancellations are not accepted.
Provide the reservation number, lead passenger and scheduled pickup date.
Submit the reservation details and retain the cancellation acknowledgment.
Approved refunds are returned through the applicable payment method. Processing time after submission is controlled by the bank or card issuer and may vary.
A future-service credit is not cash. It must be used according to the written expiration and booking conditions issued with it. For an eligible inbound flight cancellation, choosing the future-credit option preserves 100% of the reservation value for 12 months in place of a cash refund.
A cancelled, diverted or replacement flight must be reported promptly. Provide the revised airline, flight number, date and airport. Transportation for a changed itinerary is subject to availability and is not confirmed until approved by the office.
Passengers should not reschedule return transportation solely because an airline sends a preliminary delay notice. If the pickup is changed and the airline later restores the original schedule, transportation at the previous time cannot be guaranteed.
Special events, custom charters, large groups or other specialized reservations may contain written cancellation terms different from this standard policy. Properly disclosed and accepted trip-specific terms control the applicable reservation.
Have the reservation number, lead passenger and pickup date available.