• Important Terms and Conditions

Airport Pick-Ups: Passengers are solely responsible for verifying the accuracy of the flight number provided on the reservation confirmation. Drivers will not be dispatched to the airport if the flight information is incorrect. Please be aware that it may take up to 1 hour for a new driver to be dispatched to the airport, and no refunds will be issued. We begin monitoring the airline and flight number indicated on your reservation confirmation 2 hours prior to the requested pick-up time. If your party is arriving on 2 or more different flights, all flights must be provided at the time of booking your transfer. Failing to provide us with this information, will result in waiting fees and airport gate fees.

For all domestic flights, the driver will wait for up to 40 minutes after the landing time (up to 120 minutes for international flights) at the baggage claim area, displaying a sign with your name on it. If no contact is made within 30 minutes (90 minutes for international flights), the driver will be released and/or a waiting fee will be applied. Should additional time be required after landing (for meals, shopping, etc.), you must inform us by calling 407-501-6163 at least 24 hours before your arrival. This request must also be reflected in your confirmation. Charges for airport gate access and hourly waiting may apply.

Florida Magical Tours and Transportation will not assume liability for damage to strollers, suitcases, or personal items.  

Eating is prohibited within our vehicles. Any spills of liquids, including coffee, soda, bodily fluids, etc., will result in a non-refundable sanitation/cleaning fee of $350. The client is fully responsible for any damage to the vehicle caused by any passenger. Any spills leading to permanent staining of a child seat will incur a replacement fee. No fast food is allowed in any of our vehicles.

In the event of flight cancellation, please notify us with your updated flight information. Rescheduling fees may apply.  Should your flight be diverted, please contact us at 407-501-6163 with your revised flight details or any updates. 

Changes in vehicles may occur (no fees will be applied) due to heavy traffic, schedule change requests within 72 hrs of the original PU time, weather conditions, breakdowns, and/or  flight delays. 

Any additional gratuity given to your chauffeur is non-refundable. 

 

Other Terms and Conditions:

All non-urgent changes/modifications to your reservation must be made by calling our office at least 72 hours prior to the scheduled pick-up time. Beyond this deadline, rescheduling fees may apply.

Drivers are not authorized to accept or approve changes to routes, times, or locations. Changes to reservations must be made by calling our office; email requests will not be accepted.

Florida Magical Tours and Transportation assumes no liability for lost or damaged personal belongings, baggage, or items left in our vehicles. Items left in our vehicles will be returned at the recipient’s expense, along with a service fee of $65. 

Transfer will be considered completed, and the vehicle will be released if no contact is made after 15 minutes of waiting time (Hotel pick-ups). Refunds will not be given. 

Florida Magical Tours and Transportation only tracks inbound flights; outbound flights are not monitored or tracked. We cannot guarantee availability if you request a schedule change on the same day of departure time. Rescheduling fees may apply.

We maintain the responsibility of ensuring our vehicles’ cleanliness to guarantee your full satisfaction with our services. Hence, smoking within our vehicles and any spills (including vomiting) or damage caused by passengers will incur a minimum cleaning charge of $350.

Any instances of underage drinking or drug use will result in the cancellation of the remainder of the trip without a refund.

An early/late pick-up fee of $35 will apply to all bookings between 11:00 PM and 5:30 AM.

At Florida Magical Tours and Transportation, we are committed to providing safe, professional, and reliable transportation services. To maintain the highest standards for our passengers and drivers, we enforce the following policy regarding conduct:

• We reserve the right to cancel any reservation, current or future, if any individual in your party is found to be under the influence of drugs or excessively intoxicated.
• Such behavior poses a safety risk to the passengers, driver, and the general public and will not be tolerated under any circumstances.
  Zero-Tolerance Conduct:
• The possession or use of illegal drugs, as well as disruptive, abusive, or dangerous behavior, will result in the immediate cancellation of the reservation without a refund.
  Refunds and Charges:
• Cancellations resulting from violations of this policy will not be eligible for a refund. Additionally, any costs incurred due to damages, cleaning, or delays caused by such behavior will be charged to the client.
  Driver Discretion: Our drivers have the authority to refuse service and terminate a trip if they observe any conduct that violates this policy.

Grocery Store Stops:

Click the following link for more information:   https://flmagicaltours.com/grocery-store-stop