Frequently Asked Questions

Airport pick-ups and drop-offs:

– Yes, please proceed to baggage claim area for the respective airline.
– A chauffeur will meet you there 30 mins after landing time.
– Please click here if you need assistance finding your driver.

– We track in-bound flights (only).
– There’s no need to call us to notify us about flight delays (unless the flight number on file has changed)
– We track all inbound flights and your designated driver won’t be dispatched to the airport until your flight is in the air.
– It is the client’s responsibility to make sure we have the correct flight information on file as we only start tracking flights 2 hours prior the scheduled arrival time.
– Rescheduling fees may apply.

– Please select your flight arrival time as pick-up time.
– If additional time is required after landing (eating, shopping, etc), you must notify us at least 24 hours prior arrival.
– Request must be shown on your reservation confirmation in order to avoid any waiting fees.

– Please be advised that we don’t track out-bound flights.
– MCO: Please schedule your transfer at least 2.5 – 3 hours prior departure time.
– SFB: Please schedule your transfer at least 3 – 3.5 hours prior departure time.

– Airport curbside pick-up is available upon request.

– A $35 international flight arrival fee will be added to all Orlando Airport MCO and Sanford Airport SFB pick-ups.

Payments and Cancellations:

– The credit card on file will only be used to hold your reservation
– Card will be processed 72 hours prior pick-up.
– Motor coaches bookings, payment is due 14 business days prior service.

– Click here to see our cancellation policy.

– Please use our online form to update your credit card. Click here. 

Child car seats:

– Yes, please click here to see child seat availability per vehicle and policy.

– Please notify us at least 24 hours in advance, in order to avoid any waiting fees.
– Upon landing, your designated chauffeur will contact you to make sure you have already picked up your stroller.  
– All Terminal C arrivals, please note that stroller rental services are located in different terminals (A or B). We highly recommend having someone from your party collect the stroller while waiting your luggage.
– A $35 fee will be applied to your booking if you would like us to drive you from terminal C to terminal A or B. Up to 15 minutes of complementary waiting time is included.

Other important FAQ

– Under additional comments “Part 3” of our online booking form, please add your request for your complementary grocery store stop.
– Please click here to see our grocery store stop policy.

– A $35 fee (per vehicle) will be applied to all pick-ups between 11:00PM and 5:30am.

– Check your spam folder and add our email address info@flmagicaltours.com to your safelist.
– All online bookings are processed within 24 hours. If its been over 24 hours, please contact us

– Yes, please email info@flmagicaltours.com to receive a transportation quote.

– Unfortunately we don’t price match. Our all-inclusive rates are higher than some others. Our quality of vehicles and customer service is much higher than all others. We provide an all-inclusive experience and in this business you will always get what you pay for.  

We are not a taxi nor a rideshare company. Our goal is to always provide an excellent experience for those seeking the highest level of comfort and customer service possible.

– Our vehicles do not have scooter accessible ramps. 
– High Top Vans are the only vehicles available for all reservation with scooters.
– Scooter must be 50lbs or less.
– Passenger must assist with loading it into the back of the vehicle.

– Small: 19-21 inch | Medium: 23-25 inch | Large: 26-28 inch
– Please click here to see size chart.

Can’t find what you’re looking for? Please send us a message and we will have an answer within 24-72 hours. Once you click the send button, you will be redirected to our home page. Thank you for considering Florida Magical Tours and Transportation for your private transportation needs. We’ve been providing private transportation services since 2011.